Which among the following actions would constitute the most appropriate directive(s) in resolving interpersonal conflict in an office with culturally diverse personnel? 1. Direct personnel to practise activities that are the cultural markers of diverse groups 2. Allow conflicts to resolve naturally over time to set an appropriate precedent of leadership 3. Encourage personnel to seek each other's perspectives Select the answer using the code given below.
- (a) 1 and 3
- (b) 2 only
- (c) 3 only ✓ UPSC's answer
- (d) 2 and 3
Why the answer is (c)
• Statement 1 is inappropriate because mandating the practice of cultural markers can feel coercive, superficial, or performative, potentially increasing resentment rather than fostering genuine understanding.
• Statement 2 is incorrect because allowing conflicts to resolve naturally is passive leadership that risks escalation, prolonged tension, and a toxic work environment, failing to set a proactive precedent.
• Statement 3 is the most appropriate directive as it promotes active listening, empathy, and mutual respect, which are core principles of effective conflict resolution in diverse teams.
• Therefore, only statement 3 represents a constructive and professional approach to managing interpersonal conflict in a culturally diverse office.
Why the other options are wrong
- (a) 1 and 3
- Option (a) is incorrect because statement 1, which mandates practicing cultural markers, is an inappropriate and potentially intrusive directive for conflict resolution.
- (b) 2 only
- Option (b) is incorrect because statement 2, which suggests letting conflicts resolve naturally, is a passive and ineffective leadership strategy that does not actively address interpersonal issues.
- (d) 2 and 3
- Option (d) is incorrect because it includes statement 2, which is an inappropriate passive approach to conflict management in a professional setting.
Asked in the CSAT Paper II of the UPSC Civil Services Preliminary Examination 2026, held on 24 May 2026. Question and answer key: Union Public Service Commission. Explanation: UPSC Answer Check.