Q11
You have just been appointed as Additional Director General of Central Public Works Department. The Chief Architect of your division, who is to retire in six months, is passionately working on a very important project, the successful completion of which would earn him a lasting reputation for the rest of his life. A new lady architect, Seema, trained at Manchester School of Architecture, UK joined as Senior Architect in your division. During the briefing about the project, Seema made some suggestions which would not only add value to the project, but would also reduce completion time. This has made the Chief Architect insecure and he is constantly worried that all the credit will go to her. Subsequently, he adopted a passive and aggressive behaviour towards her and has become disrespectful to her. Seema felt it embarrassing as the Chief Architect left no chance of humiliating her. He would very often correct her in front of other colleagues and raise his voice while speaking to her. This continuous harassment has resulted in her losing confidence and self-esteem. She felt perpetually tensed, anxious and stressed. She appeared to be in awe of him since he has had a long tenure in the office and has vast experience in the area of her work. You are aware of her outstanding academic credentials and career record in her previous organisations. However, you fear that this harassment may result in compromising her much needed contribution in this important project and may adversely impact her emotional well-being. You have also come to know from her peers that she is contemplating tendering her resignation. (a) What are the ethical issues involved in the above case? (b) What are the options available to you in order to complete the project as well as to retain Seema in the organization? (c) What would be your response to Seema's predicament? What measures would you institute to prevent such occurrences from happening in your organization?
हिंदी में प्रश्न पढ़ें
हाल ही में आप केंद्रीय लोक निर्माण विभाग के अतिरिक्त महानिदेशक नियुक्त हुए हैं। आपके प्रभाग के मुख्य आर्किटेक्ट, जो छह महीने में सेवानिवृत्त होने वाले हैं, एक बहुत ही महत्वपूर्ण प्रोजेक्ट पर उत्साहपूर्वक कार्य कर रहे हैं, जिसका सफल समापन उनके बचे हुए जीवन में एक स्थायी प्रतिष्ठा हासिल करेगा। मैनचेस्टर आर्किटेक्चर स्कूल, यूके से प्रशिक्षित, एक नई महिला आर्किटेक्ट, सीमा ने आपके प्रभाग में बतौर वरिष्ठ आर्किटेक्ट कार्यभार संभाला है। इस प्रोजेक्ट के बारे में विवरण देने के दौरान, सीमा ने कुछ सुझाव दिए जो न केवल प्रोजेक्ट में मूल्य वृद्धि करेंगे, बल्कि प्रोजेक्ट की समापन अवधि भी घटा देंगे। इससे मुख्य आर्किटेक्ट असुरक्षित हो गए और सारा श्रेय सीमा को प्राप्त होने की उन्हें लगातार चिंता होने लगी। नतीजन, उसने सीमा के प्रति एक निष्क्रिय और आक्रामक व्यवहार अपना लिया जो सीमा के लिए अपमानजनक हो गया। सीमा उलझन में पड़ गई क्योंकि मुख्य आर्किटेक्ट उसे नीचा दिखाने का कोई भी मौका नहीं छोड़ते हैं। वह अक्सर दूसरे सहयोगियों के सामने सीमा को गलत ठहराते और उससे ऊंची आवाज में बात करते। इस लगातार उत्पीड़न से सीमा आत्मविश्वास और आत्मसम्मान खोने लगी। वह लगातार तनाव, चिंता और दबाव महसूस करती। ऐसा प्रतीत हुआ कि सीमा मुख्य आर्किटेक्ट से डर भरे विस्मय में थी क्योंकि वह एक लंबे समय से कार्यालय में थे और उनके पास इस कार्य क्षेत्र में व्यापक अनुभव था। सीमा की उत्कृष्ट शैक्षणिक योग्यता और पूर्व संस्थाओं में कैरियर रिकॉर्ड से आप अवगत हैं। हालांकि, आपको डर है कि इस उत्पीड़न से सीमा को इस महत्वपूर्ण प्रोजेक्ट में अत्यंत आवश्यक योगदान पर समझौता करना पड़ सकता है और यह उसकी भावात्मक कुशलता पर प्रतिकूल प्रभाव डाल सकता है। आपको अपने समकक्ष लोगों से भी पता चला है कि वह त्यागपत्र देने के बारे में सोच रही है। (a) उपर्युक्त मामले में कौन-से नैतिक मुद्दे शामिल हैं? (b) प्रोजेक्ट को पूरा करने के लिए तथा सीमा को संस्था में बनाए रखने के लिए आपके पास क्या विकल्प उपलब्ध हैं? (c) सीमा की दुर्दशा के लिए आपकी क्या प्रतिक्रिया होगी? संस्था में ऐसी घटनाएं रोकने के लिए आप क्या कदम उठाएंगे?
Directive word: Analyse
This question asks you to analyse. The directive word signals the depth of analysis expected, the structure of your answer, and the weight of evidence you must bring.
See our UPSC directive words guide for a full breakdown of how to respond to each command word.
How this answer will be evaluated
Approach
Analyse the case by first identifying ethical tensions in part (a) using ethical frameworks; for (b) evaluate multiple stakeholder-sensitive options with trade-offs; for (c) propose concrete administrative measures. Allocate ~30% words to (a), ~35% to (b) as it requires balancing project completion with retention, and ~35% to (c) for actionable institutional reforms. Conclude with a balanced, principle-driven synthesis.
Key points expected
- (a) Identifies ethical issues: workplace harassment violating dignity (Article 21), professional jealousy vs. meritocracy, senior's ego threatening institutional good, duty to protect subordinates under Conduct Rules, conflict between project completion and employee welfare
- (a) Applies ethical frameworks: utilitarianism (greatest good), deontology (duty to prevent harm), virtue ethics (professional humility), Rawlsian justice (fair treatment of junior)
- (b) Evaluates options: direct confrontation with Chief Architect, mediated dialogue, reassigning Seema to parallel role, involving HR/Internal Complaints Committee under POSH Act 2013, phased leadership transition
- (b) Balances project completion with retention: mentoring arrangement, credit-sharing mechanism, time-bound succession planning given retirement timeline
- (c) Immediate response to Seema: empathetic hearing, assurance of institutional support, temporary reporting change, counseling access, formal complaint facilitation
- (c) Institutional measures: mandatory POSH compliance, ethics training, 360-degree feedback, anonymous reporting, gender-sensitive workplace audit, leadership accountability metrics
Evaluation rubric
| Dimension | Weight | Max marks | Excellent | Average | Poor |
|---|---|---|---|---|---|
| Demand-directive understanding | 20% | 4 | Demonstrates precise understanding that 'analyse' requires breaking down ethical dimensions in (a), evaluating trade-offs in (b), and prescribing systemic solutions in (c); maintains analytical depth across all three sub-parts without confusing description with evaluation | Addresses all three parts but treats them descriptively; some confusion between identifying issues and solving them; directive interpretation partially correct | Misinterprets directive as mere narration or opinion-giving; misses analytical requirement entirely; may skip one or more sub-parts |
| Content depth & accuracy | 20% | 4 | Accurately cites POSH Act 2013, CCS (Conduct) Rules 1964, Vishaka guidelines; correctly identifies psychological safety, vicarious liability of supervisor; demonstrates nuanced understanding of public service ethics and gender dynamics in bureaucracy | Mentions harassment generally without specific legal framework; basic understanding of ethical issues but lacks precision in rules/regs; some factual errors in institutional mechanisms | Vague references to 'ethics' without specificity; confuses private sector HR with government service rules; significant factual errors on legal protections |
| Structure & flow | 20% | 4 | Clear tripartite structure with visible (a), (b), (c) headings; logical progression from diagnosis to prescription; seamless transitions between ethical analysis, option evaluation, and institutional response; maintains 250-word discipline | All parts present but poorly demarcated; some repetition between (b) and (c); word allocation skewed; readable but not optimally organized | Missing sub-parts or merged indistinguishably; chaotic sequencing; grossly exceeds word limit or severely underwrites; no discernible logical flow |
| Examples / case-law / data | 20% | 4 | References Vishaka v. State of Rajasthan (1997), POSH Act 2013, relevant DoPT circulars; cites comparable cases like #MeToo in Indian media or civil service reforms; uses framework of 2nd ARC on ethics in governance | Generic mention of 'Supreme Court guidelines' without specificity; no concrete case-law; may cite private sector examples inappropriately for government context | No examples or case-law; irrelevant or fabricated references; completely misses Indian legal/administrative context |
| Conclusion & analytical edge | 20% | 4 | Synthesises response through lens of 'principled compromise' or 'ethical leadership'; recognises tension between individual legacy and institutional health; proposes innovative yet feasible mechanism like 'mentor-mentee credit protocol'; demonstrates mature administrative judgment | Standard conclusion restating points; acknowledges trade-offs superficially; conventional wisdom without original insight; safe but uninspiring closure | No conclusion or abrupt ending; purely prescriptive without synthesis; misses core tension between project success and human dignity; naive or authoritarian resolution |
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